Configure Prescription Details

Routine Prescriptions

We no longer accept routine prescription requests over the phone. This is to ensure the phone lines are free for those who are ill or require more urgent assistance. 

There are several ways to order your medication: 

1) Systmonline - For more information see below. 

2) The NHS App - On your smart phone or via the website. 

3) Email - Please send an email to: with your request clearly written. 

4) Paper - We will continue to accept paper orders. Tick the medication you need on the back of your most recent prescription and bring it into the surgery or collect a white form from reception. 

We aim to process routine requests within 3 days. However, the pharmacy may require more time to prepare your medication before it can be collected. 

If you have a query about your medication please send an email to


Urgent Prescriptions

Where possible, please ensure you request your medication in a reasonable timeframe before you run out. 

However, if you find yourself out, or with a very low supply you can request an urgent prescription as follows: 

1) Visit the Surgery - There are urgent request forms (these are RED) by reception for you to complete and place into the boxes around the surgery. 

2) Email - Please send an email to: with your request clearly written and flagged as urgent. 

3) Call us - The prescription team have a phone line open between 10am-12pm & 3pm-4pm, please call 01403 330 266, option 3

We aim to process urgent requests as soon as we can, usually within 24 hours. Again, the pharmacy may require more time to prepare your medication before it can be collected. 

If you have a query about your medication please send an email to

Online Services


SystmOnline is a website and app which allows patients to view their electronic medical record as well as providing other features such as appointment management or ordering repeat prescriptions. 

You can click the link to SystmOnline to access this service, or see below for more information on registering. 

How to order repeat prescriptions for yourself online

To order your repeat prescriptions online, log on to SystmOnline.

You must be registered for online services with the practice to use this service. 

Once registered, you will automatically have access to new information added to your record.

You may also request access to the following services:

  • Viewing and requesting repeat prescriptions
  • Viewing and booking appointments
  • Viewing your detailed coded record


Complete our Online Services Request Form and return it to the surgery in person. 

You will need to have your identity verified, please bring two forms of identification with you. One must be a photo ID and the other must be proof of address. If you can’t provide two forms of identification, please speak to a care navigator.


How to order repeat prescriptions for someone else online

To order prescriptions online for someone else, you must have been granted proxy access to online services by the practice.

To apply for this, please visit reception or email us

Once granted, you'll be able to log on to Systmonline and select which user you'd like to view and order for. 

How can a Pharmacy help?

When to visit a Pharmacy

Pharmacists are qualified healthcare professionals with the clinical know-how to give you the help you need. They can assess your minor illness and recommend the right treatment, whether it’s over-the-counter medicines, a few days rest or a bit of reassurance.

What can they help with?

Sore throats Coughs & Colds Tummy troubles
Aches & Pains Constipation Diarrhoea
Red eyes Sleeping issues Mouth ulcers

They can also help with any new medication queries you may have and with healthy living support, such as smoking cessation, weight management, and alcohol comsumption. 

For more information, visit:

Nominate your pharmacy

Most prescriptions will be signed electronically. This means it is sent to the pharmacy and you do not need to collect anything from the surgery. 

We ask you nominate a pharmacy so we can send future prescriptions directly to them. 

You can change your pharmacy via the online services: 



or you can send us an email:

Medication Reviews

Patients on repeat medication will be asked to see a doctor, pharmacist or practice nurse at least once a year to review these regular medications. You can find your review date on your presription slip, or online with your SystmOnline account (see above for registration information). 

We have implemented a system to try to review your medication before your review date is reached to ensure no delay in prescribing your medication.

However, it is your responsibility and you may still have to arrange an appointment with us for a medication review. You can do this by calling the surgery for a non-urgent appointment, or using the e-Consult form. More information about appointments is available here



Prescription Fees

Help with NHS costs

In England, around 90% of prescription items are dispensed free. This includes exemptions from charging for those on low incomes, such as:

  • those on specific benefits or through the NHS Low Income Scheme
  • those who are age exempt
  • those with certain medical conditions
  • More information is available at NHS Choices

NHS Charges

These charges apply in England only. In Northern Ireland, Scotland and Wales prescriptions are free of charge.

  • Prescription (per item): £9.65
  • 12-month prepayment certificate (PPC): £111.60
  • 3-month PPC: £31.25

If you will have to pay for four or more prescription items in three months or more than 14 items in 12 months, you may find it cheaper to buy a PPC.

  • Telephone advice and order line 0845 850 0030
  • General Public - Buy or Renew a PPC On-line

There is further information about prescription exemptions and fees on the NHS website.