Appointments

Appointments System

We recently made some changes to our appointment system which now runs as follows:

Doctor Triage – Patients are offered a telephone call back from a doctor the same day and the doctor will ask you to come into the surgery on that day if a face to face appointment is needed.

An additional Advanced Nurse Practitioner and a Paramedic have been appointed, increasing the size of the clinical team and the number of appointments available.

A clinical pharmacist has been appointed to deal with medication queries and reviews which will free up some of the GP’s time.

The reception team will continue to receive updates on the care navigation training they have undertaken to actively signpost patients to other clinicians and services.

How it Works

  1. When you call, the receptionist will ask for some information, this is to ensure they arrange the correct next step for you.
  2. Everyone that needs a consultation will be given a call back during that day and triaged by a doctor. All doctors who are in each day will be involved.
  3. When the doctor calls they will listen and discuss what you need and either book you to come and see them that day or an alternative clinician. Or give the necessary advice.

Nurses

Currently you can book yourself into Nurse appointments via our online booking system.

Please make sure you read the messages and book appropriately into a slot, or it may be cancelled at short notice.

Click on the link at the top of this page to book online via SystmOnline. Please note you will need to register for this service.

Accessing your Doctor or Nurse

If the doctor you are registered with is not available, you will be offered an alternative. You can see any doctor and it doesn't necessarily have to be your registered GP.

You may leave a message for your doctor or nurse and someone will get back to you as soon as possible. Queries may not be responded to on the same day. Contact 111 for medical advice.

Telephone System

Please note that we have 9 staff answering the telephone in the mornings and that we can take over 1,000 calls within the first hour especially on a Monday morning! Because we have so many staff answering the phones this means that even if you are told you are e.g. 36th in the queue, you should be answered after the equivalent of only another 4 calls have been responded to.

Teaching & Training

Park Surgery is a training practice which means that we often have Registrars working in the surgery. GP Registrars are fully qualified, experienced doctors who are completing a further 3 years specialist training in order to become a GP.

Occasionally we also have final year medical students. The patient's consent is asked for before students observe any consultations.

Extended Access Hubs

Evening and weekend access to GP appointments

GP appointments are now available during the evening and at the weekend for people registered with a GP in Horsham and Mid Sussex.

This means that both routine and urgent appointments are available at a local hub during weekday evenings and on a Saturday and Sunday, to make sure local people get the health help and support they need.

NHS Horsham and Mid Sussex CCG, working in partnership with local patients and clinicians, designed the service. The appointment hubs are run by Alliance for Better Care Ltd, the local GP Federation.

How to book an evening or weekend appointment at a hub:

Appointments can be booked through your own GP practice in the normal way, during normal opening hours. Clinicians working at the hubs will be able to access your medical records with your agreement. You will be asked before any information is shared and can decline if you wish.

Your help to design this new service

In preparation for this additional, improved access to GP care, we sought the views and experiences of local patients and the public through a survey. The results can be found here:

www.horshamandmidsussexccg.nhs.uk/news/your-views-on-evening-and-weekend-access-to-gpservices/   

Home Visits

Please telephone your request for a home visit before 10am if possible.

We would appreciate every effort being made to bring the patient to the surgery and ask patients to ring for advice rather than leave a visit request until late in the day.

It is preferable for patients to be seen in the surgery where the doctors have the support of the full surgery team. Our practice co-ordinator assigns the home visits to the different doctors and will ask for an indication of the reason for any visit to help the doctors assess the urgency of the call.

Cancel an Appointment

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.

You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). You can also text to cancel your appointment.

Text Reminder Service

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.