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Online Services

Online Services – faster, easier access to your GP practice

To provide you with an upgraded experience for requesting help from the practice and taking control of your health, Dr.iQ is now powered by Evergreen. This means you can now access your GP services and request help from the practice via the Evergreen Life app.

What is Dr.iQ, powered by Evergreen?

The new app brings all your health information, GP records and services into one place.

With the Evergreen Life app, you can:

  • Order repeat prescriptions easily
  • Access your GP records and results
  • Request help from your GP surgery
  • Get insights on how to be as happy and healthy as possible

Please make sure that you only use the links or QR codes on this page to download the Evergreen Life app if you are registered at Park Surgery.

How do I access the app?

  1. Click here to download the app on your mobile device or scan the QR code below
  1. Create an Evergreen Life account
  2. Link to your GP securely with NHS login to access your GP services
  3. Tap ‘Request help from GP’ to get support from a clinician

If you’re unable to download the app or don’t want to use online services, please contact the practice directly by phone to make a request.

Getting started on the Evergreen app

Why use the app?

  • Quick response time – around 80% of requests are completed on the same day.
  • Easy for everyone – get a prompt response as a parent, carer, or patient.
  • Help with any problem – request help for medical problems, advice, test results, and administration queries.
  • Get help from home – avoid unnecessary visits to the practice and fit healthcare in around your lifestyle
  • Choose how you want to communicate – call, face-to-face, or message – it’s up to you!
  • Access NHS-assured GP services – order repeat prescriptions easily and access your medical records and results.
  • Secure communication – your medical details remain confidential to you and your GP.

Electronic Prescribing Service

The Electronic Prescription Service (EPS) is an NHS service. It gives you the chance to change how your GP sends your prescription to the place you choose to get your medicines or appliances from.

What does this mean for you?

If you collect your repeat prescriptions from your GP you will not have to visit your GP practice to pick up your paper prescription. Instead, your GP will send it electronically to the place you choose, saving you time.

You will have more choice about where to get your medicines from because they can be collected from a pharmacy near to where you live, work or shop.

You may not have to wait as long at the pharmacy as there will be time for your repeat prescriptions to be ready before you arrive.

Is this service right for you?

Yes, if you have a stable condition and you:

  • don’t want to go to your GP practice every time to collect your repeat prescription.
  • collect your medicines from the same place most of the time or use a prescription collection service now.

It may not be if you:

  • don’t get prescriptions very often.
  • pick up your medicines from different places.

How can you use EPS?

You need to choose a place for your GP practice to electronically send your prescription to. This is called nomination. You can choose:

  • a pharmacy. a dispensing appliance contractor (if you use one).
  • your dispensing GP practice (if you are eligible).

Ask any pharmacy or dispensing appliance contractor that offers EPS or your GP practice to add your nomination for you. You don’t need a computer to do this.

Can I change my nomination or cancel it and get a paper prescription?

Yes you can. If you don’t want your prescription to be sent electronically tell your GP. If you want to change or cancel your nomination speak to any pharmacist or dispensing appliance contractor that offers EPS, or your GP practice. Tell them before your next prescription is due or your prescription may be sent to the wrong place.

Is EPS reliable, secure and confidential?

Yes. Your electronic prescription will be seen by the same people in GP practices, pharmacies and NHS prescription payment and fraud agencies that see your paper prescription now. Sometimes dispensers may see that you have nominated another dispenser. For example, if you forget who you have nominated and ask them to check or, if you have nominated more than one dispenser. Dispensers will also see all the items on your reorder slip if you are on repeat prescriptions.

For more information please visit the NHS Choices website .

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