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NEW SYSTEM FROM JANUARY 2020 TO ADDRESS APPOINTMENT WAITING TIMES

Letter To Patients

NEW SYSTEM FROM JANUARY 2020 TO ADDRESS APPOINTMENT WAITING TIMES

Dear Patient

We know access to our services has become difficult and following feedback from our recent patient survey we like to introduce some changes to our appointment system from 1st January 2020.

What Will Change?

Doctor Triage – Patients will now be offered a telephone call back from a doctor the same day and the doctor will ask you to come into the surgery on that day if a face to face appointment is needed.

An additional Advanced Nurse Practitioner and a Paramedic have been appointed, increasing the size of the clinical team and the number of appointments available.

A clinical pharmacist has been appointed to deal with medication queries and reviews which will free up some of the GP’s time.

The reception team will continue to receive updates on the care navigation training they have undertaken to actively signpost patients to other clinicians and services.

How It Will Work

  1. When you call, the receptionist will ask for some information, this is to ensure they arrange the correct next step for you.
  2. Everyone that needs a consultation will be given a call back during that day and triaged by a doctor. All doctors who are in each day will be involved.
  3. When the doctor calls they will listen and discuss what you need and either book you to come and see them that day or an alternative clinician. Or give the necessary advice.

Why Change?

To make sure you get the necessary advice and guidance first time.

To make it easier to speak with one of your preferred GP’s.

To remove the need for the 8 o’clock phone demand.

To improve continuity of care and patient safety.

Dr Chris King has sadly retired from the Practice & we wish her well.

Her registered patients have already been reallocated. Please let us know if you wish to know your current registered GP.

See a GP By Video Consultations Now Available Through LIVI

Park Surgery is now officially affiliated with the parkrun Practice initiative. Doctors and Practice Manager take part, come and join us! Ask your Doctor to refer you and we will give you a Park Surgery parkrun t-shirt

What happens when you are referred by your GP to see a specialist?

Research - Have you participated in research at Park Surgery? See our survey

Self Referral for Physio at Horsham Hospital

No doctor’s appointment will be necessary – you can either access the online referral form or complete a hard copy and send to the hospital.

Physiotherapy Self referral information

Self Referral Form

Notice for Patient Alternative Options to A&E Departments

There are currently very large numbers of (working age) patients attending SASH (East Surrey Hospital) A&E department from north West Sussex, with ambulance arrivals and walk-ins at extremely high levels. Many of these patients could have used MIUs/UTC. Click on the link below for information about local alternative options

Alternative options to A&E departments

I Want Great Care

Click here to go to the 'I want great care website', for ratings and reviews from patients

Electronic Prescriptions

You no longer need to come to the surgery to order or collect your prescription!

Tell us which pharmacy you want to collect it from and we will send it there electronically!

Please sign up now – you may continue to request your repeat medication in the same way – or you can order via your pharmacy or online services. Click here for more information.

Have your say – join our Patient Group

Read the latest Patient Group reports

Care Quality Commission – read our inspection reports

Find out how to register for Online Services

Improved Access Service - Find out more

Health News from the BBC and the NHS

BBC Health
NHS Choices Behind the Headlines
 
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